Privacy Policy

At PetStudio ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services for AI pet portrait generation and print-on-demand products.

PetStudio is operated by ArtArray Global LLC, 15442 Ventura Blvd, Ste 201-1072, Sherman Oaks, CA 91403, United States.

1. Information We Collect

Personal Information

When you use PetStudio, create an account, or place an order, we may collect:

• Name and contact information (email address, phone number)
• Billing and shipping addresses
• Payment information (processed securely through Stripe and Apple Pay)
• Order history and preferences
• Apple ID or Google account information (if using Sign in with Apple/Google)

Automatically Collected Information

We automatically collect certain information when you use our app:

• Device type, model, and operating system version
• App usage data and analytics
• IP address and approximate location data
• Crash logs and performance data
• Unique device identifiers

Cookies and Tracking Technologies

Our website (getpetstudio.com) uses cookies and similar tracking technologies to analyze traffic and improve our services. Our mobile app uses analytics SDKs for the same purpose. You can manage cookie preferences through your browser settings.

2. Pet Photo Processing

PetStudio processes your uploaded pet photos using AI models to generate artistic portraits. Here is how we handle your photos:

• Photos are uploaded securely using encrypted connections (TLS/SSL)
• Photos are processed by our AI generation pipeline to create artwork
• Photos are stored securely and used only for the purpose of generating your portraits
• We do not sell, share, or use your pet photos for training AI models
• You may request deletion of your photos at any time by contacting us
• Generated artwork is stored in your account for future access and reordering

3. How We Use Your Information

We use the information we collect to:

• Generate AI pet portraits from your uploaded photos
• Process and fulfill your product orders
• Manage your subscription and in-app purchases
• Communicate with you about your orders, generations, and our services
• Improve our AI models, app experience, and customer service
• Send you marketing communications (with your consent)
• Detect and prevent fraud
• Comply with legal obligations

4. How We Share Your Information

We may share your information with:

• AI Processing Providers: Third-party AI services (e.g., Replicate, OpenAI) that process your pet photos to generate artwork. These providers process data under strict contractual obligations.
• Fulfillment Partners: Print-on-demand partners (e.g., Printify) who produce and ship your physical products. They receive only the information necessary for order fulfillment.
• Payment Processors: Stripe and Apple for secure payment processing.
• Analytics Providers: Services that help us understand app usage and improve our services.
• Legal Requirements: When required by law or to protect our rights.
• Business Transfers: In connection with any merger, sale, or transfer of our business.

We do not sell your personal information to third parties.

5. Subscription & Payment Data

PetStudio offers subscription plans managed through Apple's App Store (in-app purchases). Additionally, we use RevenueCat to manage subscription state and analytics. Here is what we collect:

• Subscription status (active, expired, trial, cancelled)
• Purchase history and transaction identifiers
• Subscription plan type and renewal dates
• Anonymous usage data related to subscription features

Payment card details are never stored on our servers. All payment processing is handled securely by Apple (for subscriptions) and Stripe (for product orders).

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including encryption in transit (TLS/SSL), secure cloud storage with access controls, and regular security reviews. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

7. Your Rights and Choices

You have the right to:

• Access and update your personal information
• Request deletion of your personal data and uploaded photos
• Opt-out of marketing communications
• Manage push notification preferences in your device settings
• Request a copy of the data we hold about you
• Cancel your subscription at any time through the App Store

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You may request that we delete your personal information, subject to certain exceptions.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
• No Sale of Personal Information: We do not sell personal information as defined under the CCPA.

To exercise your CCPA rights, contact us at hello@getpetstudio.com.

9. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time

Our legal bases for processing your data include: performance of a contract (order fulfillment), legitimate interests (improving our services), consent (marketing communications), and legal obligations.

10. Third-Party Links & Services

Our app and website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies. Third-party services we integrate with include Apple App Store, Stripe, Firebase, and our fulfillment partners.

11. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child under 13, please contact us immediately and we will take steps to delete such information.

12. International Users

If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our services, you consent to the transfer of your information to the United States, which may have different data protection laws than your country.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page, updating the "Last updated" date, and where appropriate, sending you an in-app notification. Your continued use of PetStudio after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us: